Reference

Terms and Conditions for Your diorgaming Account

These terms set out what you agree to when you open and use your diorgaming account — covering deposits through DANA, OVO, or GoPay, how your wallet operates, and what we expect from both sides.

DANA, OVO, GoPay wallet rulesAccount eligibility by regionDeposit and withdrawal conductAccount suspension conditionsApplicable local law applies
diorgaming Terms and Conditions for Your diorgaming Account
TERMS CONTACT PATHS

How to Reach Us About These Terms

Team online

Live Chat Support

Reach our account team directly through the live chat window in your dashboard. Available around the clock for questions about your terms, wallet status, or account standing.

Email for Formal Queries

For written requests — such as account closure, terms clarification, or a formal dispute — send your query to our support email. We respond to formal submissions within our standard review window.

Wallet Verification Help

If a DANA, OVO, or GoPay transaction is flagged under our terms, contact support with your transaction reference number. Our team checks wallet logs and updates you on the outcome.

ACCOUNT SECURITY STANDARDS

How We Protect Your Account and Data

Data We Collect and Keep

We collect the information you provide when registering — name, contact, and linked wallet details like your OVO or DANA account. We retain this for as long as your account is active and as required by applicable regulation.

How We Use Your Information

Your data is used to verify your identity, process GoPay or OVO transactions, and maintain account security. We do not sell your personal data to third parties outside of what regulation or fraud prevention requires.

Cookie and Session Handling

We use session cookies to keep you logged in and to remember your wallet preference. You can manage cookie settings through your mobile browser, though disabling them may affect how certain account features load.

Requesting Changes to Your Data

To update, correct, or request removal of your personal data, contact support through live chat or email with your registered account details. We process verified requests within our standard handling period.

Common Questions About These Terms

These are the questions we get most often about how our terms work in practice — from account rules to wallet conduct and data rights.

Yes. Whether you transact via DANA, OVO, or GoPay, the same account terms apply. Wallet-specific rules around verification and transfer conduct are covered in the details section above.

We can update terms at any time, but we notify you through your registered contact before material changes take effect. Continued account use after notification means you accept the updated terms.

If your account is closed for a terms breach, your pending DANA, OVO, or GoPay balance is reviewed internally. Release depends on whether the closure was due to a verified breach or a standard account request.

Contact our support team via live chat or email with your account details. We will verify your identity and respond with the data we hold, in line with applicable local regulation.

No. These terms permit one account per person. Duplicate accounts — even under different wallet names or phone numbers — are a breach of terms and may result in both accounts being suspended.

Yes. Where any part of these terms conflicts with applicable Indonesian law, local regulation takes precedence. Access to our services is available only in regions where local law permits it.