Reference

How diorgaming Handles Your Account Privacy

Your account data — including wallet details for DANA, OVO, and GoPay — is handled with care at every step. This page explains what we collect, how we use it, and how you can request changes or access to your own information.

Account data protectionDANA, OVO, GoPay wallet privacyData access on requestNo third-party sellingClear retention policy

Explore the Lobby Read FAQ

What We Collect and Why We Use It

diorgaming Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with diorgaming, we collect the information needed to verify your identity and process your transactions. This includes your name, contact details, and the e-wallet identifiers tied to DANA, OVO, or GoPay when you connect them to your account wallet. We use

1
this data to confirm deposits, process withdrawals, and route your transaction history correctly. We do not sell your personal data to third parties, and we do not share it with marketing networks outside our platform. Device data — such as your browser type and mobile session
2
logs — is collected to keep your account secure and to detect unusual login patterns. Cookies on our site help us remember your session preferences so you do not need to re-enter details every visit. Where local law in Indonesia requires us to retain specific account
3
records, we hold that data for the minimum period required and no longer. If you access the platform from a region where local law limits availability, eligibility conditions apply and we will inform you accordingly. You have the right to request a copy of the data
4
we hold on your account at any time through our support channel.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Account Security Practice

Each login session is protected with OTP verification sent to your registered contact. Suspicious access patterns trigger an automatic account review before any withdrawal is processed.

Cookie and Session Data

We use session cookies to keep you logged in during your visit and analytics cookies to understand how the platform is used. You can clear cookies through your mobile or desktop browser settings at any time.

Wallet Data Retention

Transaction records linked to DANA, OVO, and GoPay are retained for the period required under applicable Indonesian regulation. Once that period passes, records are removed from our active database.

Who Reviews Your Request

Data access and deletion requests are handled by our account compliance team. We do not use automated systems to decide on these requests — a real team member reviews each case.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

Team online

Live Chat Support

Reach our Indonesia support team directly through the live chat button in your account dashboard. Available around the clock for data and privacy questions.

Email Data Request

Send a written data access or deletion request to our support email. We will confirm receipt and respond within the timeframe required by applicable local rules.

Account Settings Panel

Some privacy preferences — like communication opt-outs and session history — can be managed directly from your account settings without contacting support.

Common Questions About Your Privacy on diorgaming

These are the questions we hear most often about how we handle account data and personal information. If your question is not covered here, our live chat support team can help directly — players in Yogyakarta and across Indonesia reach them around the clock.

We collect your name, contact details, and the e-wallet identifiers you connect — such as your DANA, OVO, or GoPay account reference — to verify your identity and process transactions correctly.

We do not sell or share your personal data with third-party marketing networks. Data is only shared with payment processors — like the rails that handle DANA and GoPay transfers — where it is needed to complete your transaction.

Submit a data access request through our support email or live chat. Our compliance team will confirm your identity and send a summary of the data we hold on your account within the applicable timeframe.

Yes. Send a deletion request through our support channel. We will remove your data from active systems, except where Indonesian regulation requires us to retain specific transaction records for a minimum period.

Every login triggers an OTP sent to your registered contact. If we detect an unusual session — different device, unexpected location — your account is flagged for review before any withdrawal can proceed.

Wallet identifiers are stored in encrypted form and used only to route your deposits and withdrawals. We do not display or share your full e-wallet account number outside your own account dashboard.

How diorgaming Handles Your Account Privacy

How We Protect and Manage Your Information

How to Reach Us About Your Data

Live Chat Support

Email Data Request

Account Settings Panel

Common Questions About Your Privacy on diorgaming

01 What personal data does diorgaming collect when I open an account?

02 Does diorgaming share my data with other companies?

03 How can I request a copy of the data held on my account?

04 Can I ask diorgaming to delete my account data?

05 How does diorgaming keep my account secure from unauthorised access?

06 Are my DANA, OVO, and GoPay wallet details stored safely?

Related pages