Reference

Our Terms, Your Rights on diorgaming

This page covers the legal framework that governs your account and use of diorgaming, including how we handle your data, what rules apply to account activity, and how eligibility is determined by local law in Indonesia.

Account TermsPrivacy & DataDANA · OVO · GoPayIndonesia CoverageUser Rights
diorgaming Our Terms, Your Rights on diorgaming
CONTACT PATHS

Reach Us About Any Legal or Policy Question

If you have a question about your rights under our terms, want to request access to your account data, or need to raise a policy concern, our support team is available around the clock. You can reach us through live chat directly in the app, via email for formal requests, or through our social channels for quick queries. Responses to formal data or legal requests are handled with a separate review step and may take longer than general account queries.

Team online

Live Chat

Open the chat icon inside your account dashboard at any time. Our support team handles legal queries alongside general account help, around the clock.

Email Support

For formal requests — data access, account closure, policy disputes — send a written request to our support email. We confirm receipt and assign a reference number.

Account Help Centre

Your account settings include a dedicated help section where you can submit policy queries, review your data preferences, and track the status of open requests.

HOW WE HANDLE IT

Data, Cookies, Security and Your Account

We keep your personal data only as long as your account is active or as required by applicable law. When you close your account, we begin the retention wind-down process according to the obligations that apply in your region. Cookie use on our platform is limited to what is needed for session security, login state and performance monitoring — we do not sell data to third parties. If you want to know what data we hold about you or want to request a correction, you can do that through your account settings or by contacting our support team directly.

Data Retention

We retain your account data only while your account is open or as required by local law. After account closure, personal records are wound down in line with applicable retention rules.

Cookie Policy

Cookies on diorgaming keep your session secure and your login state intact. We do not use cookies to track you across third-party sites or sell your browsing data.

Account Security

Your account login uses OTP verification tied to your registered mobile number. Payment confirmations stay within the DANA, OVO or GoPay app — we never store your wallet PIN or credentials.

Request Changes

To update your personal details, correct stored data, or request a full data export, go to Account Settings or reach our support team via live chat. We log and track every formal request.

Legal and Policy Questions Answered

These are the questions we receive most often about our terms, account rules and how we handle your data. If your question is not covered here, our support team can respond through live chat or email.

Yes. Eligibility to register and access the full lobby — including live casino, slots and sports betting — depends on local law and the region you are in. We do not override local legal restrictions.

We collect the details you provide during registration, your account activity, and technical session data. We do not collect your DANA, OVO or GoPay credentials — those stay within each payment app's own environment.

Go to Account Settings and use the data request option, or send a written request through our support email. We confirm receipt, assign a reference number, and respond according to applicable rules.

Yes. Submit a closure and deletion request via support. We begin the wind-down process in line with local legal retention requirements — some records may be kept for the period required by law.

We notify you through your registered account contact — the email or mobile number you used when you signed up. Continued use of your account after the update date counts as acceptance of the revised terms.

Contact our support team via live chat or email and provide your account reference. We review the decision against our conduct records and come back to you with the outcome and any corrective steps.